Returns & Exchanges
At Deus Ex Machina, we want you to be completely satisfied with your purchase. If your gear isn't the right fit, you can return or exchange full-priced items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.
Label and Post
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized postage location.
Refund Processing
Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund to be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing