Frequently Asked Questions
Everything you need to know about our custom cycles and clothing.
How long does shipping take for Deus Ex Machina orders?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days via our global courier partners.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that custom-built machinery and surfboard sales are final.
How do I determine my correct size in Deus clothing?
Our apparel generally follows a standard fit. We provide a detailed size guide on each product page with specific measurements for chest, waist, and length to help you find the perfect fit.
Do you ship your custom motorcycles and surfboards globally?
Yes, we ship our specialized hardware worldwide. Due to the unique nature of these items, shipping costs and logistics are calculated individually. Please contact our concierge team for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In select regions, interest-free installment plans are also available.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.